Expert Bios

Amanda Odom
Long Term Care Director
aodom@qsource.org
(615) 574-7234

Amanda Odom

Amanda has over 19 years’ experience in healthcare. She has utilized her baccalaureate degree in Nursing to serve the patients and resident populations in clinical leadership roles developing best-practice solutions while maintaining Centers of Medicare and Medicaid rules and regulations, policies and procedures completion and implementation, educational materials for interdisciplinary teams and staff members for culture change and community outreach, quality improvement quality assurance program standards and initiation of programs with follow through, survey assistance and expertise with managing surveys, survey readiness opportunities for individual facilities and across corporations, and initiation of in-house dialysis operations.  Amanda continues her personal aspiration to provide assistance to create facility environments that promote proactive approaches to post-acute care nursing for staff to develop in a safe space, promote individuality of populations served,  and further the continuation of the highest quality of care and life of our patients and residents by evidence based practice.

Santana Mullins
Lead Quality Improvement Advisor
smullins@qsource.org
(615) 574-7214

Santana Mullins

Santana has completed a HRET-HIIN fellowship program through the Institute of Healthcare Improvement to become certified as a Quality Improvement Fellow. In her leadership experience, she managed a successful home healthcare agency, which received full state licensure and Joint Commission accreditation with no survey deficiencies. As the project manager of a regional post-acute care initiative, Santana facilitated an alignment between hospitals and nursing homes, which reduced hospital readmissions, streamlined transitions of care, and improved quality measures. Santana worked as a Regional Director of Quality in a large healthcare system where she oversaw quality assurance and performance improvement for four hospitals, an ambulatory surgery center, and a skilled nursing facility within the system. Her responsibilities included providing visionary leadership and oversight of regulatory compliance.

Linzie Bugg
Quality Improvement Advisor
lbugg@qsource.org
(317) 868-5084

Linzie Bugg

 Linzie has a background in emergent, acute/chronic care, behavioral health, wounds, surgical pre/post-op care and geriatrics. For five years, she specialized in Long-Term Care (LTC) surveying and uses that experience to empower facilities with the knowledge needed to care for their residents, while meeting CMS regulations. She found that educating LTC facilities on steps to ensure CMS guidelines were met was more effective than simply documenting that they were operating poorly. By focusing on nursing home quality improvement, Linzie has been able to put her Bachelor of Science in Nursing from Southwestern College to good use. Over the years, Linzie’s contributions to nursing home facility improvement have garnered recognition from many LTC’s administration and staff, helping to create a positive culture in surveying. Her in-depth knowledge of the survey process has helped educate and organize nursing facility processes to ensure better outcomes, not only for residents, but in the actual survey process related to recertification of a facility. She also has extensive experience with plans of correction for deficient practices, and the processes needed to rectify the deficiencies. 

Tina Webster
Quality Improvement Advisor
twebster@qsource.org
(615) 574-7244

Tina Webster

Tina has dedicated 33 years to improving the quality of care in LTC facilities. She has served in multiple regional roles such as Director of Clinical Services, Director of Risk Management, Nurse Consultant, Director of Infection Control, Director of Quality Assurance, MDS Coordinator, and Director of Staff Development. Tina has held all clinical positions within a facility to include Director of Nursing, Asst. Director, Unit Manager, Infection Control and Quality Assurance Nurse. She’s passionate about providing education to facility staff at all levels and has served as the EMR Project Manager for an LTC facility, she was instrumental in developing a charting model in the Electronic Medical system that captured CNA documentation and the successful roll out of the Electronic Medical system in 12 facilities. Tina has also worked as a Legal Nurse Consultant for a large law firm to defend nursing homes against regulatory and survey process deficiencies. Tina has assisted facilities in Tennessee, Georgia, Alabama, Kansas, and North Carolina with Crisis and Survey Management. In addition, she has helped facilities to improve their 5-Star Ratings, and Quality Measures.

Kimberly Snyder
LTC Quality Improvement Specialist
ksnyder@qsource.org
(352) 201-7358

Kimberly Snyder

Kimberly Snyder is a consultant who works with Qsource in the Long-term care division. Kimberly has extensive experience in nursing home administration, The Joint Commission Accreditation, State surveys, and annual licensing inspections. Kimberly has worked in long-term care facilities in various roles including Nursing Home Administrator, Director of Education, Quality Specialist, and Risk Management. She also worked for the North Carolina State Health Department performing on-site inspections and documentation reviews for licensure, standard, and complaint investigation regulatory compliance surveys, (QIS) in accordance with State Licensure and/or Federal Certification guidelines. Kimberly’s high standard of excellence for quality improvement and resident care makes her an effective advisor and consultant.

Jonathon Pouliot
Qsource Pharmacy Consultant
jpouliot@qsource.org

Jonathon Pouliot

Jon has been working in the field of pharmacy for over 20 years and has a wealth of experience in a variety of practice settings. He has been working with Qsource for nearly four years and has focused on optimizing medication use, improving patient outcomes, and providing education to facilities and other audiences. His specific areas of interest related to quality improvement include medication reconciliation, polypharmacy, anticoagulation management, and psychotropic medication optimization. Jon is on faculty at Lipscomb University College of Pharmacy and maintains an active role in educating future pharmacists, providing patient care to the local community, and engaging in local, regional and national committees for healthcare organizations.

Myra Conway
Consultant

Myra Conway

Myra is a consultant with Qsource working in the Long-Term Care Division. She has extensive experience with onsite inspections and documentation reviews in acute care and long-term care facilities to ensure they meet the compliances of the State and Federal regulations.  Myra also has worked in long term care facilities in various roles such as, Director of Nursing, Quality and performance improvement, and infection prevention.  Myra was an Office of Inspector General “OIG” auditor for 14 years.